V Shred supplements are not sold internationally.Poor customer service when it comes to hidden charges, refusing refunds, and ignoring customer contact.Positive reviews about effective workouts and diet plans.Offers customized plans for body type, gender, age, and activity level.If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I’ll give you all the itty-bitty details in this V Shred review, but first, let’s establish the brand’s overall pros and cons: Pros BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you have any additional information or concerns you'd like to share, please feel free to reach out to our customer support team directly at you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We value your trust, and we're committed to regaining your confidence in our services. We appreciate your patience and understanding as we work to resolve these issues. (Please check with your credit card company for clarification if needed.) Your refund has been processed and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. We did go ahead and refund the remaining balance on your account so everything you purchased within V Shred has now been refunded. If you have any specific concerns or believe there has been any security breach, please provide our customer support team with all the relevant details, and they will investigate the matter promptly. Regarding your mention of a complaint with the police department for cyber security fraud, please rest assured that we take cybersecurity and privacy matters very seriously. They will investigate the matter thoroughly and get you back on the schedule. To ensure that your concerns are addressed adequately, I've already escalated your case to the proper team to help reschedule your Metabolic Assessment. We assure you that we do not take matters of customer dissatisfaction lightly, and we are committed to resolving this issue promptly. Your experience is far from the standard we strive for. This is not the level of service we aim to provide, and we understand how frustrating it can be. Your feedback is essential to us, and we take your concerns seriously.įirst and foremost, let me extend our apologies for the missed Zoom call and the lack of response to your emails. We're truly sorry to hear about your recent experience, and I sincerely apologize for any inconvenience you've encountered. This whole thing has been a nightmare for a retired nurse director on a fixed income. I’ve unsubscribed to the emails, but keep getting them. The workout videos look doable, if I was 30 years of age. There are a few diet related topics buried in the website or on the FB page, but, really buried. The second assessment call said my metabolism was functioning at 30%, but no other info to shed if I had no interest in buying the coaching program. I called for my “assessment results” twice, and was told they didn’t have any info about my assessment if I had no interest in buying the coaching program. I saved all emails regarding my supplement order, and after finally receiving them at 10 days, went back into the “journal order” emails to find out I was supposed to have written a review in 48 hrs to receive a free at home workout. I finally ordered some supplements, then waited for them 10 days, all the time getting emails that I needed to order supplements to “get the benefit” of the program. V Shred makes a lot of promises at first, hounds you to schedule Zoom calls to get your “assessment”, to buy products, sends you 5-8 emails per day to tell you you’re missing this opportunity or that, etc.
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